Privacy Policy
Access to this product is restricted to individuals who are 18 years of age or older. The availability of this product pertains to India, with the exception of the following states: Telangana, Assam, Orissa, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, and Sikkim.
This Privacy Policy is an integral part of our App's Terms of Service. By accepting both the Terms of Service and the Privacy Policy on our app, you agree to the sharing of your sensitive personal data or personal information and understand the purpose behind sharing this information. It is essential to read this Privacy Policy thoroughly before utilizing the services of this App. If you do not wish to share the mandatory personal information requested during registration, please refrain from registering. Completing the registration process is contingent upon providing the required information in the non-optional fields. Additional personal information may be needed by this App to grant you access to any Cash Games hosted within this App.
1. What is the purpose of this Privacy Policy?
This App prioritizes your privacy and guarantees that any information you provide will be secure and handled in accordance with this Privacy Policy and existing laws. To take advantage of the services available in our game (referred to as the 'App'), you may need to provide certain information. This Policy outlines how this App collects, uses, stores, discloses, and manages personal data. Personal data is gathered exclusively for verifying user accounts, maintaining those accounts, completing transactions initiated by users, and analyzing user behavior and needs. While ensuring a delightful online rummy gaming experience for our users, we aim to foster a trust-based relationship. Our dedication to safeguarding user data is founded on principles such as transparency, fairness, accuracy, data minimization, integrity, and confidentiality.
2. What is included in personal data?
The types of personal data that users may provide include:
1. Sensitive Personal Data, which may include account passwords and financial details such as Bank Account information, Credit Card details, Debit Card information, or other related payment details.
2. Other Personal Information, encompassing your Name, Date of Birth, Telephone Number, Postal/Contact Address, PAN (where applicable), your computer's IP address, browser type and language, the date and time of your access to the site, the referral address linking you to our App, your photograph for promotional purposes, and any other information classified as 'sensitive personal data or information' by law.
3. Users' Consent
Agreement for the use of Sensitive Personal Data and Other Personal Information
All users of this App consent to the utilization of their Sensitive Personal Data and Other Personal Information as outlined in this policy. Access to personal information is limited to our employees, contractors, and agents, and is granted only to individuals who require such access for processing purposes on behalf of the App.
Users can withdraw their consent for the use of their Sensitive Personal Data or Other Personal Information by sending a specific request via email to our team. Withdrawing consent for any part of the Sensitive Personal Data or Other Personal Information could lead to an immediate revocation of the user's access to the services provided by this App. However, the withdrawal of consent does not restrict this App's right to analyze Other Personal Information, as long as it doesn't identify any individual user.
By providing photographs for marketing purposes, users grant this App perpetual rights to use those images. It is solely the discretion of this App to determine if these images will be deleted or continued to be utilized.
This App may also employ software applications for analyzing App traffic and collecting statistics, which can be used for advertising purposes and gauging the effectiveness and popularity of this App.
Consent to email communication
When you register your email with this App, you agree to receive communication via email from this App’s authorized entities and other users. Additionally, if you use our referral program to invite someone, this App might send emails to the referred person on your behalf, and those emails will indicate your email address as the sender.
This App may also access and store contact information to send periodic invitations and promotions.
Consent for telephone communications
Any phone calls between you and our Customer Support team may be recorded for the purposes of training employees, managing quality, and ensuring the prompt resolution of your queries.
4. Data Security
We implement suitable security measures to protect user data against unauthorized access, alteration, disclosure, or destruction. These measures include internal audits of our data management practices and security protocols, such as encryption and physical safeguards to prevent unauthorized access to systems containing user personal data. This App maintains a comprehensive information security program along with robust policies containing various security control measures for safeguarding Sensitive Personal Data and Other Personal Information.
The information collected by this App is securely stored using multiple security applications, including firewalls. Nevertheless, security measures are relative, and this App cannot provide an absolute guarantee against breaches. Data transmitted online carries inherent security risks. For example, the safety of messages sent via chat or email may be jeopardized, and thus, this App cannot ensure the security of such data while traversing the internet or prevent unsolicited disclosures made by users of the App.
When you register with this App, your account security is established through login information, which consists of a username and password known only to you. You should not disclose this information to anyone. Violating this condition may be regarded as a breach of this Policy and could lead to account termination in certain circumstances. If you become aware of or suspect any security breach, including a compromise of your login details, you must inform this App immediately.
The App may contain links to other applications. These applications are governed by their own privacy policies, and this App does not have control over them. It is your responsibility to thoroughly read and understand the privacy policy of any linked applications when visiting them. Exercise caution when sharing personal information with third-party advertisers found on this App, as this App isn't accountable for your information shared with third-party applications.
This App adheres strictly to a policy of not disclosing personally identifiable information to anyone except specifically authorized entities, which may include advertisers and sponsors of this App. However, this App may utilize details such as your name, photo, login ID, and your state of participation when announcing contest results hosted within the App. These contests will be governed by specific terms and conditions that will be made available when the contests take place. Periodically, this App conducts traffic analysis and surveys for market research and advertising purposes. This App retains the right to share your registration information with appointed market research and advertising agencies for these purposes. Accumulated non-personal information may also be analyzed and audited to enhance our services.
5. Privacy measures for minors
This App and its contests are exclusively for individuals aged 18 and older. If you are under the age of 18, you are not allowed to use our App. If you are a parent or guardian who suspects that we might have unintentionally collected information from your child, please inform us immediately through our customer service email.
6. Exclusions
This App may disclose Sensitive Personal Data and Other Personal Information if such sharing is required to comply with legal processes or governmental requests, enforce our Terms of Service and Privacy Policy, prevent fraud, address information security issues, or protect:
1. Your rights,
2. Rights of this App, or
3. Rights of the general public.
7. Limitation of Liability
This App asserts that this Privacy Policy solely outlines its operations regarding user information. It does not intend to create, nor does it create, any legal rights for you or any other individual. This App reserves the right to modify this Privacy Policy at any time without prior notice. The liability of this App will only extend to the removal of Sensitive Personal Data from the App's system and erasing personally identifiable elements from Other Personal Information. Regardless of other statements within this Policy or elsewhere, the total liability of this App for all claims for damages arising from services provided through the App—such as those involving Policy violations—will be capped at the maximum liability specified in the Terms of Service. Your ongoing use of the App signifies your acceptance of this Privacy Policy and any subsequent changes.
8. Area restrict
It is important to understand that playing cash games on play-rummy.xyz is strictly forbidden for individuals who lack the legal capacity to complete transactions in Indian rupees through authorized banking channels in India. Additionally, if you are accessing play-rummy.xyz from a region where participating in cash online rummy games is not allowed, you must refrain from doing so. Any infringement of these regulations will be treated as a violation of our Terms of Service, leading to an immediate suspension of your play-Rummy account. This means you will not be able to claim any rewards or receive refunds for any cash games you participated in on our website or mobile application. Furthermore, you should be aware that residents of Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland, and Telangana, collectively known as Restricted Territories, are not allowed to engage in cash rummy games according to their state laws. By using our services, you agree to adhere to these legal restrictions and confirm that you will not use play-rummy.xyz to deposit or withdraw funds or to take part in cash games or tournaments while residing in these areas.
9. REFUND POLICY
The conditions for refund
1. The payment has been processed successfully but has not yet been credited to the player's account.
2. Due to technical issues with the application, game services may not be available to players for an extended period.
3. There are vulnerabilities in the payment system that may lead to multiple charges for players.
1. To report the issue, please reach out to customer support through WhatsApp or email with detailed information about the problem.
2. Our customer service representatives will respond to you promptly and actively work towards resolving the issue.
3. If the problem persists and is not adequately addressed, we will initiate the refund process on your behalf.
4. Typically, the refunded amount will be credited back to your account within a timeframe of five business days.
The following circumstances are ineligible for refunds:
1. If you have successfully recharged your account and have already utilized a portion of those funds.
2. Payment time over 3 days.
3. If there is unequivocal evidence that you engaged in cheating during the game, which has caused detriment to other players, your ability to participate will be restricted.