Term&Conditions
Individuals below the age of 18 are prohibited from using this product. It is available in India, excluding the following states: 1. Telangana, 2. Assam, 3. Orissa, 4. Gujarat, 5. Maharashtra, 6. Delhi, 7. Andhra Pradesh, 8. Tamil Nadu, 9. Nagaland, and 10. Sikkim.
By agreeing to our Terms of Service and Privacy Policy through our application, you authorize this app to collect and utilize your sensitive personal data. It is essential that you thoroughly review these documents before you start using the services provided by this application. If you are uncomfortable with sharing the mandatory personal information requested during the registration process, please do not proceed to create an account. Please note that completing the registration requires you to fill out all non-optional fields. Additionally, this application may require extra personal information to allow you access to any Cash Games.
1. Introduction
1.1 About Rummy game
Currently, Indian rummy stands as one of the most popular card games across India, with millions of players engaging in the game via online and mobile platforms. The 13-card variation and its 21-card counterpart are primarily regarded as games of skill, as opposed to mere luck. While luck may play a role in the initial dealing of cards, success in the game is predominantly determined by the player's strategic thinking and gameplay.
1.2 What is the purpose of these Terms of Service?
We assure you that your privacy is important to us. Any personal information you provide to this app will be safeguarded and handled in accordance with our Privacy Policy and relevant regulations. To access and use the features of our game (referred to here as 'the App'), you may need to supply specific information. This policy outlines how we collect, utilize, store, disclose, and manage your personal data. Our data collection is strictly for the purpose of verifying user accounts, managing user profiles, facilitating user-initiated transactions, and improving our understanding of user preferences. In addition to ensuring an enjoyable online rummy experience, we strive to establish a foundation of trust with our users. Our dedication to data protection is underpinned by values such as transparency, fairness, accuracy, minimization, integrity, and confidentiality.
2. What is included in personal data?
The types of personal data collected from users include the following categories:
1. Sensitive Personal Data may include your account password and financial details such as bank accounts, credit cards, debit cards, or any other payment method information.
2. Other Personal Information may encompass your name, birthday, contact number, mailing address, PAN (if applicable), your computer's IP address, details of your browser including its type and language, the date and time you accessed the site, the link you followed to get to our App, your photo for promotional activities, and any other data that is classified as sensitive personal information under the law.
3. Users' Consent
Agreement for the use of Sensitive Personal Data and Other Personal Information
Every user of this App consents to the use of their Sensitive Personal Data and Other Personal Information as outlined in this policy. We limit access to personal information to authorized personnel, contractors, and agents strictly for purposes necessary to process this information on our behalf.
Users hold the right to revoke consent for the use of their Sensitive Personal Data or Other Personal Information by sending a formal request via email. Withdrawing consent may immediately revoke the user's rights to access our App’s services. However, this withdrawal does not impede our ability to utilize Other Personal Information for analytical purposes, given that it does not allow for personal identification.
When users submit photographs for marketing reasons, they grant this App perpetual rights to use them. The App reserves the right to choose whether to continue using or to delete such images at its discretion.
This App may deploy analytical software applications to monitor usage statistics and manage advertising strategies, which help us assess the effectiveness and appeal of our offerings and additional objectives.
Consent to email communication
By providing your email address during registration, you agree to receive communications from this App, its authorized agents, and other users. Furthermore, you acknowledge that, should you use our referral program, the App might send emails on your behalf to referred individuals, with your email address appearing in the sending address.
This app is permitted to access and maintain contact information to send invitations and marketing promotions to those contacts periodically.
Agreement to receive phone communication
Conversations with our Customer Support team may be recorded for purposes such as employee training, quality assurance, and efficient resolution of queries.
4. Data Security
We implement appropriate security protocols to shield user data from unauthorized access and potential alterations, disclosures, or destruction. Our security strategy includes regular assessments of our data collection, storage, and processing operations, alongside robust encryption and physical security tactics. This App maintains a comprehensive information security program comprising managerial, technical, operational, and physical security measures for the safeguarding of Sensitive Personal Data and Other Personal Information.
Any information collected by this App is securely stored utilizing various information security applications, such as firewalls. However, security is a relative concept, and this App cannot ensure that its protections are utterly impervious to breaches. Data transmitted over the internet invariably faces security challenges. For example, the security of information shared through chat or email may be jeopardized, leading to misuse by others. As such, this App cannot assure the security of information shared over the internet or any inadvertent disclosures made by users using the App’s services.
When you register with this App, your account security hinges on your login credentials—namely your username and password—which should remain confidential. Therefore, it is imperative that you do not divulge your personal information to anyone. Violations of this policy may lead to your account's termination in certain situations. If you notice or suspect any security breach, including the potential exposure of your login credentials, it is crucial that you notify this App without delay.
Our App may link to other applications, which are governed by their own privacy policies. This App does not control these external applications. It is your responsibility to familiarize yourself with the privacy policies of these linked applications. Exercise caution when disclosing personal information to any third-party advertisers featured within the App, as this App cannot be held responsible for any information shared with those third-party applications.
This App adheres to a strict policy of not disclosing any personally identifiable information to anyone except authorized entities, such as advertisers and sponsors linked with this App. However, it may utilize information like your name, image, and login ID, along with your geographical location, when announcing the winners of contests conducted through the App. Such contests are subject to specific terms and conditions that will be made available during the contest period. Additionally, this App routinely analyzes and surveys traffic patterns for market research and advertising strategies. This App reserves the right to share your registration information with publicly-approved market research and advertising firms for these purposes. Furthermore, we may employ aggregated non-personal data for auditing and analytical uses aimed at enhancing our service offerings.
5. Privacy measures for minors
Our App and contests are exclusively for individuals aged 18 and over. If you are under the age of 18, you are not authorized to use our application. If you are a parent or guardian and suspect that we may have inadvertently collected personal information from your minor child, please contact us immediately using our customer service email address.
6. Exclusions
This App may disclose Sensitive Personal Data and Other Personal Information when necessary for legal compliance, adherence to governmental requests, enforcement of our Terms of Service and Privacy Policy, prevention of fraudulent activities, information security issues, or to protect other rights.
1. your rights,
2. rights of this App, or
3. rights of the general public.
7. Limitation of Liability
This application serves to clarify that this Privacy Policy is merely an overview of how it handles user information. It does not establish, nor should it be interpreted as establishing, any legal entitlements for you or anyone else. The app retains the authority to amend this Privacy Policy at any point in time without prior notification. The app's liability is restricted solely to the removal of Sensitive Personal Data from its system and the elimination of identifiable components from Other Personal Information. Regardless of any contradictory statements within this Policy or elsewhere, the overall liability of this app for all damage claims arising from the use of services provided by the app—including issues related to Policy violations—will be confined to the maximum liability amount as defined in the Terms of Service. By continuing to use the app, you agree to abide by this Privacy Policy and any future updates.
8. Area restrict
Playing cash games on this platform is off-limits if you lack legal capacity for handling transactions in Indian rupees through banking channels in India or if you are in a jurisdiction where playing online rummy for cash is illegal. Any breach of this regulation will result in an immediate lock of your play-Rummy account, and you will forfeit any rights to prizes or refunds associated with cash games played on our Website or Mobile App. Furthermore, you acknowledge that the laws of Telangana, Assam, Orissa, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, and Sikkim—collectively known as Restricted Territories—prohibit residents from engaging in cash rummy games. You agree to comply with these laws, refraining from using this game to deposit, withdraw cash, or participate in cash games or tournaments while located in these states.
9. REFUND POLICY
The conditions for refund
1. The payment appears to have gone through successfully, but it hasn't been credited to the player's account.
2. Due to issues with the app's technology, it may not be able to provide game services to players for an extended period.
3. Owing to technical glitches in the payment system, players might inadvertently make multiple payments.
How to refund
1. Please reach out to our customer service team via WhatsApp or email to explain your issue.
2. Our customer service representatives will respond to you promptly and will work diligently to resolve your issue.
3. If your issue remains unresolved, we will initiate a refund on your behalf.
4. Typically, the refund will be processed and returned to your account within 5 working days.
The following conditions do not qualify for a refund:
1. If your recharge has been credited, and you have already utilized a portion of it.
2. Payment time over 3 days.
3. If there is clear evidence of cheating in the game resulting in harm to other players, your access may be restricted.
10. Termination by User
You have the right to stop using the Services and terminate your account at any time by emailing us at [email protected], clearly expressing your desire to do so. Provided that any applicable restrictions on Cash Withdrawals are adhered to as outlined in this Agreement, the Company will process a refund of any remaining Cash Balance to you at that time.
11. Cash Balance in Virtual Accounts
11.1 - To take part in Cash Games, you must maintain a positive Cash Balance in your account.
11.2 - The Cash Balance consists of two parts: funds in your Chips Account and those in your Winnings and Bonus Account. As it pertains to this Cash Balance, you understand and agree to the following:
a) All funds credited to your Chips Account (known as \"Cash Credits\") must be processed through the third-party payment gateways provided by the Company on the Platform. The Company is not liable for the approval or disapproval of any such transactions, which must comply with the terms specified by those payment gateways. The Company reserves the right to reverse any transaction, in which case the relevant amount will be refunded to the account or instrument used in the transaction.
b) Users acknowledge that all funds credited to the Chips Account by them will remain under the Company's trust until they are deducted for participation in Cash Games.
c) All Cash Credits must originate from financial instruments or accounts that belong to you and are registered in your name.
d) All transactions on our Platform must be conducted in Indian Rupees.
e) Any winnings from Cash Games will be exclusively credited to the Winnings Component of your Winnings and Bonus Account. Additionally, any bonus amounts will also be credited solely to the Bonus Component as specified in Section 20 of this Agreement.
f) Users agree that the Company will assist in collecting and transferring winnings from other participants in the Cash Game to the entitled winner. This amount will be held in the Winnings Component of the Winnings and Bonus Account in trust until the User opts to either play a Cash Game or withdraw the funds, according to the terms of this Agreement.
h) A cash amount that equals the combined balances in the Chips Account and the Winnings and Bonus Accounts of all users is always maintained in a separate, unencumbered bank account by the Company, which does not earn interest. Users may access these Cash Balances for play from their Chips Account or for withdrawal from their Winnings and Bonus Account, subject to specific restrictions outlined in the Agreement. Users' claims to these Cash Balances will take precedence over other claims as permitted by law.
i) Any request for Cash Withdrawal from your Accounts must comply with the terms laid out in this Agreement.
j) The relevant personal information needed for processing payments from ace2three to your account will be shared with our payment partners.
k) The Company may set limits on your daily or per-session transactions for cash credits or Cash Withdrawals to promote responsible gaming and prevent unauthorized or illegal activity. You'll be notified when such limits are established and informed of any adjustments. While you can request changes to these limits, the Company maintains the right to impose or modify limits at its discretion.
l) You can request Cash Withdrawals at any time, adhering to any imposed limits and in accordance with this Agreement. Such withdrawals will be made by bank transfer to your account, and your preferences in this regard will be duly considered. Note that Cash Withdrawals will only be processed to an Indian Rupee account that is in your name.
m) Cash Balances do not accrue interest and are not transferable, except as expressly allowed by this Agreement. Furthermore, no Cash Withdrawal will be facilitated from the Cash Balance tied to each User's Accounts unless the User has played a sufficient number of Cash Games (determined solely by the Company at its discretion) since the last recorded Cash Credit.
n) Cash Withdrawals will only be permitted from the Winnings Component, accrued by participating in the necessary number of Cash Games as prescribed by the Company, and from Bonus Amounts credited by the Company. To clarify, Cash Withdrawals can only occur from the Winnings and Bonus Account. Upon a User's request to withdraw winnings, the Company will process the specified amount accordingly.
o) Cash Credits allocated for participating in Cash Games are not eligible for Cash Withdrawals and can only be used for gaining entry to tables or tournaments. Therefore, no Cash Withdrawal is allowed against chips in the Chips Account.
p) Consequently, when allocating chips from the Cash Balance to secure a place at a table or tournament, the non-refundable portion (the Chips Account) will be deducted first, followed by the refundable portion (the Winnings and Bonus Account), ensuring that the maximum remaining Cash Balance is available for possible refunds through Cash Withdrawals. Furthermore, within the Winnings and Bonus Account, the Bonus Component will be deducted first when adding chips, followed by the Winnings Component.
q). If you maintain a Cash Balance for a period exceeding 300 days and do not engage in any Cash Game during that time, the Company holds the right to forfeit the total amount present in your Chips Account at its discretion. Additionally, the Company will refund the entire sum from your Winnings and Bonus Account that has been inactive for over 300 days to the bank account you have registered with us. Should you not have your bank details on file, we may ask you to provide them in order to process the refund. If you do not submit your bank account details within the specified timeframe, the Company is entitled to forfeit the funds in your Winnings and Bonus Account or take any other actions it finds suitable with those funds. It is important to note that any forfeited amount will be classified as Gross income incurred, which will include any applicable Service Tax or Goods and Services Tax (GST). Please be aware that these conditions can be updated from time to time to align with any changes in relevant tax regulations or other legal requirements.
11.3 - The Company is required to deduct tax at source (known as 'TDS') for winnings exceeding Rs. 10,000 in a single game tournament during Cash Games. In such situations, your winnings will be credited to your Winnings and Bonus Account after a TDS deduction of 30% has been applied. It's crucial to remember that, as stated in Section 6.1, you need to have a valid PAN and provide your PAN information along with verification documents when requested. This is necessary for us to process your winnings and facilitate Cash Withdrawals connected to this amount. If you do not provide valid PAN details within 60 days following the conclusion of the game where your winnings are over Rs. 10,000 and where TDS is applicable, the Company may forfeit your winnings from that game after paying the relevant TDS to the Government authorities. Any forfeited amount will be considered as a Gross charge, which includes applicable Service Taxes or Goods and Services Tax (GST). These guidelines may also be subject to change in accordance with updates to tax laws and other regulations.